At IT Service Desk Africa (ITSA), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, mobile applications, and digital platforms.
By accessing or using any of our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
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1. Who We Are
ITSA is a technology company that develops and manages a range of mobile and web applications. We provide IT solutions, software development, infrastructure services, and digital tools to individuals, businesses, and organizations across Africa.
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2. Information We Collect
We collect information that you voluntarily provide to us when you:
• Fill out forms on our websites or mobile applications
• Subscribe to our services
• Contact us for support
• Participate in surveys, promotions, or feedback requests
• Use any of our tools that require system/device data sharing
This information may include:
• Personal Information: Name, email address, phone number, job title, company, etc.
• Device Information: IP address, device type, browser type, operating system, unique device identifiers.
• Technical Data: Logs, usage statistics, app performance metrics, crash reports.
• Health or Diagnostic Data: For apps like DHMS, we may collect system health metrics with your permission.
• Other Data: Any information you provide via contact forms, feedback, or support chats.
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3. How We Use Your Information
We use the data we collect to:
• Provide and improve our services and applications
• Personalize your user experience
• Respond to your inquiries and offer customer support
• Deliver product updates and security alerts
• Analyze usage trends and improve performance
• Comply with legal obligations and enforce our terms
We do not sell or rent your personal data to third parties.
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4. Legal Basis for Processing
We only process your data when we have a valid legal basis, including:
• Your explicit consent (e.g., when you fill a form or agree to data usage in an app)
• To perform a contractual obligation (e.g., when delivering a service you subscribed to)
• To fulfill legal obligations (e.g., compliance with data protection laws)
• To pursue legitimate interests (e.g., improving our services or preventing fraud)
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5. Data Sharing & Disclosure
We may share your data in the following cases:
• With trusted third-party service providers who help us run our business (e.g., analytics, hosting, email services)—they are obligated to keep your data secure.
• When required by law, legal process, or regulatory authorities.
• To protect ITSA’s legal rights, users, or the public.
• In case of a merger, acquisition, or asset sale, your information may be transferred in accordance with applicable laws.
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6. Data Security
We implement appropriate technical and organizational measures to protect your data against:
• Unauthorized access
• Loss or theft
• Misuse or disclosure
• Alteration or destruction
Examples include encryption, regular security audits, limited access controls, and secure cloud storage.
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7. Data Retention
We retain personal data only for as long as necessary to:
• Provide the services you’ve requested
• Fulfill legal, contractual, and regulatory obligations
• Resolve disputes or enforce agreements
You can request data deletion at any time by contacting us (see Section 10).
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8. Your Rights
As a data subject, you have the right to:
• Access the personal data we hold about you
• Request correction or updates to inaccurate or incomplete data
• Request deletion of your data under certain conditions
• Object to or restrict certain processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a data protection authority
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9. Cookies and Tracking Technologies
Our websites may use cookies, beacons, and similar technologies to:
• Improve performance
• Analyze traffic
• Personalize content
You can manage cookie preferences through your browser settings.
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10. Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at:
IT Service Desk Africa (ITSA)
Email: contact@itservicedeskafrica.com
Phone: 07079935788, 02014110044
Address: 12, Saka Tinubu street,Victoria Island, Lagos State.
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11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we’ll revise the “Last Updated” date at the top of this page. We encourage you to review this policy regularly.
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Thank you for trusting ITSA. Your data security and privacy are our priority.
