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As the Year Winds Down, Your Business Shouldn’t Do Too

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December has a special kind of quietness…The emails slow down, meetings get lighter(less scary), and everyone starts taking stock of how far they’ve come. It’s that period of the year when people breathe a little deeper and look forward to the break, jollof rice, and fried chicken. But the truth is, while we slow down and take a break, technology doesn’t. The Systems, gadgets, and devices still need attention.Networks still have to be watched.And for cyber threats? They never take holidays. If anything, this is the season when unexpected issues like to pop up- almost like those old-school texts we used to get saying, “Congratulations! You just won an iPhone, click here to grab it!” …. A lot of us fell for that or maybe it was just me.We all knew better, but it’s a reminder that threats love catching us off guard, especially when everyone’s in a relaxed and festive mood. So December naturally brings up some important questions for any business owner: • Are our systems ready for the new year?• Do we have solid support while the office is quiet?• Are we protected during the festive period? Why Managed Services Matter This Time of Year? Good system support isn’t about drama or last-minute rescues.It’s about steady, dependable work happening quietly in the background; the kind you barely notice because everything just runs the way it should. That’s what December really needs. ✔ Systems updated and stable✔ Backups handled without interrupting operations or services✔ Active Security even when the team is offline✔ Potential issues diagnosed and fixed before they cause trouble. The goal is simple: your business should stay protected, even when everyone else is slowing down. So, as the year wraps up, this is your chance to set the tone for the year ahead. Trade Year-End Surprises for Peace of Mind. Start Now. IT Service Desk Africa

What is IT Infrastructure? A Simple Guide For Your Business

Types of IT Infrastructure
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In today’s marketplace, if your business doesn’t have the right IT infrastructure, you’re basically trying to run a marathon with slippers on. You’ll move, but not very far, and definitely not fast enough to compete. But wait, what exactly is IT infrastructure? And why should CEOs, SMEs, startups, and even schools pay attention to it? Let’s break it down together. What is IT Infrastructure? Think of IT infrastructure as the foundation of your digital house. It’s the mix of hardware, software, networks, and systems that keeps your business running smoothly. No infrastructure = chaos. Emails don’t send. Files don’t load. Payments don’t go through. Customers leave frustrated. Basically, your business “waka pass” without leaving an impact. At ITSA, we like to call it the digital backbone of any modern organisation. Two Main Types of IT Infrastructure Our colleague Davina explained this perfectly: Watch on LinkedIn 1. On-Prem Infrastructure (On-Premise) This is the traditional model. Your servers, switches, and computers live in your office or a physical data centre. 2. Off-Prem Infrastructure (Cloud) This is the modern model. Everything is hosted remotely on platforms like AWS, Google Cloud, or Lenovo Cloud (one of our amazing partners). The Three Pillars of Strong IT Infrastructure Whether you choose on-prem or cloud, your infrastructure is only as good as these three things: You can also learn about our IT Infrastructure Implementation Process here. Why Should Different Stakeholders Care? How ITSA Supports Businesses At ITSA, we’ve partnered with global OEMs like Lenovo, Microsoft, Cisco, and Nutanix to provide tailored IT infrastructure solutions. Whether you need cloud migration, network security, or on-prem set-up, we’ve got you covered. Because at the end of the day, Africa doesn’t lack talent or ambition; it lacks the right support systems. And ITSA is here to close that gap. Your IT infrastructure is not just cables and servers; it’s the lifeline of your business. The stronger it is, the faster and safer you can move. So, whether you’re a startup in Yaba, a bank on Victoria Island, or a university in Abuja, the question is simple: 👉🏽 Is your digital backbone strong enough for the future?

10 Ways to Detox from Social Media Without Missing Out

social media detox
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Let’s be honest, social media is that toxic ex you just can’t quit. One minute, you’re checking WhatsApp for work updates, and next thing you know, you’ve spent an hour watching cooking videos you’ll never try. 🤦🏽‍♀️ We all love staying connected, but at what cost? Constant notifications, doom-scrolling, and the pressure to keep up can be exhausting. But how do you take a break without feeling left out? That’s where a social media detox comes in. And no, I’m not saying you should disappear like a ghost (except that’s your thing). I mean healthy boundaries so you control social media, not the other way around. Here’s how you can detox without FOMO (fear of missing out): 1️⃣ Set a “Social Media Curfew” 🕰️ If you check Instagram first thing in the morning and TikTok is the last thing you see at night, we need to talk. Try digital sundown—no social media after 8 PM. Instead, read, journal, or, I don’t know… sleep? 😆 🔹 Hack: Set app limits on your phone or use “Do Not Disturb” mode. Your notifications can wait. 2️⃣ Mute, Unfollow, Block (Repeat as Needed) 🚫 Scrolling through content that makes you feel bad? Unfollow. Tired of people who stress you? Mute. Dealing with toxic energy? Block. Social media should add to your life, not drain you. 🔹 Hack: Follow only what inspires you—pages that teach you, motivate you, or make you laugh. 3️⃣ Switch to “Real-Life” Updates 📞 Instead of checking people’s Instagram stories, call or text them directly. You’ll be surprised how much better real conversations feel compared to just watching someone’s highlights. 🔹 Hack: Challenge yourself to replace one “scrolling session” with a phone call every week. 4️⃣ Designate “Offline” Activities 🎨 Remember life before social media? You know… when people actually did things? Pick up a hobby! Paint, cook, dance, learn a skill—anything that doesn’t require WiFi. 🔹 Hack: Sign up for a class or challenge yourself to one offline activity per weekend. 5️⃣ Disable “Read Receipts” & Hide Online Status 👀 One major stressor is feeling like you must reply immediately. If people don’t see when you’re online, you won’t feel pressured to respond ASAP. 🔹 Hack: Turn off “last seen” on WhatsApp, Instagram, and Twitter. No one has to know when you’re available or ignoring them. 😆 6️⃣ Plan “No-Social Days” 📵 Pick one day a week where you don’t check social media at all. Trust me, the world won’t end. 🔹 Hack: Start with a few hours, then build up to an entire day. 7️⃣ Stop Mindless Scrolling (Use a Timer) ⏳ Let’s be real—you open Instagram to reply to one message, and 30 minutes later, you’re deep in a rabbit hole of wedding proposals and dance videos. 🤦🏽‍♂️Use a timer to limit your scrolling sessions. 15 minutes, then exit. 🔹 Hack: Keep a sticky note near your phone: “WHY am I here?” If you can’t answer that, close the app. 8️⃣ Use “Grayscale Mode” to Make Your Phone Boring ⚫⚪ This trick is wild. Turning your phone to black & white mode makes it WAY less attractive. Social media apps are designed with bright colors to hook you. Kill the fun, break the habit. 🔹 Hack: On iPhone & Android, find “Color Filters” under Accessibility Settings. 9️⃣ Prioritize Experiences Over Posting 📸 Have you ever been so busy taking pictures that you didn’t actually enjoy the moment? 😩Instead of “Let me post this”, ask “Let me enjoy this.” 🔹 Hack: Challenge yourself to go out without posting about it. Live in the moment. 🔟 Reward Yourself for Staying Off Social Media 🎉 Make your detox fun! For every hour/day you go without social media, reward yourself with a treat (dessert, a movie, extra sleep, anything!). 🔹 Hack: Track your progress & celebrate wins. The goal isn’t to quit forever, just use it less. Final Thoughts: Find Balance, Not Extremes You don’t have to delete social media to enjoy life. Just set boundaries, use it intentionally, and prioritize real-life moments. Because at the end of the day, social media should be a tool, not a trap. Now tell me, what’s your biggest struggle when it comes to social media detox? Drop a comment! ⬇️ #SocialMediaDetox #UnplugToRecharge #MindfulScrolling

10 Ways Your Remote Staff Can Be Productive 

Remote staff
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Do you know what your remote staff are doing? Remember when “working from home” meant an excuse to nap between emails? Yeah, those days are long gone. Remote work is here to stay, and while it has its perks (hello, no traffic!), it also comes with challenges—distractions, lack of motivation, and the occasional NEPA wahala. So, how do you ensure your remote staff stays productive without feeling like they’re stuck in an endless loop of Zoom calls and WiFi troubles? Here are 10 solid strategies to keep your remote team on track. 1. Start the Day with a Proper Routine Picture this: Chinedu rolls out of bed at 8:55 AM for his 9 AM meeting, still in his pajamas, eyes half-closed. By the time he’s fully awake, half the day is gone. A morning routine sets the tone for the day. Encourage your team to wake up early, exercise, shower, and dress like they’re actually going to work—even if their “office” is just a corner of their bedroom. 2. Set Clear Work Hours Just because someone is working from home doesn’t mean they’re available 24/7. You don’t want your staff answering emails at midnight or during Sunday Jollof sessions. Establish fixed working hours and ensure everyone sticks to them. This prevents burnout and keeps productivity high. 3. Create a Distraction-Free Workspace Let’s be real—working from the bed is a scam. Productivity disappears once that duvet pulls you in. A dedicated workspace helps the brain switch into “work mode.” Encourage staff to set up a comfortable desk area with good lighting and minimal distractions. If possible, noise-cancelling headphones can help drown out the neighbour’s generator or unexpected “Up NEPA!” celebrations. 4. Utilize the Right Tech Tools You can’t be running a remote team with just WhatsApp and prayer. The right tools make collaboration seamless. Use apps like: ✅ Slack for instant communication ✅ Trello or Asana for project management ✅ Zoom/Google Meet for meetings ✅ Google Drive for file sharing Good tech removes the confusion of “Who is handling this task?” and prevents the famous “Ah, I thought you were doing it” moment. 5. Set Daily and Weekly Goals Nothing kills productivity faster than waking up and thinking, What exactly am I supposed to do today? Have clear daily and weekly objectives so your team knows their targets. A simple “To-Do List” can turn chaos into clarity. 6. Encourage Regular Breaks Here’s a fun fact: Humans aren’t robots. Shocking, right? Encourage staff to take breaks. The Pomodoro Technique (working for 25 minutes, then taking a 5-minute break) works wonders. Nobody can function at full speed for eight straight hours—not even the most hardworking Nigerian. 7. Foster Team Bonding (Even from Afar!) Remote work can feel isolating. If your team only talks during meetings, there’s a problem. Create virtual team-bonding sessions—game nights, online trivia, or even casual Friday check-ins where you gist about non-work topics. It keeps the team spirit alive. 8. Avoid Meeting Overload Some companies think “Let’s have a meeting” is the solution to every problem. Please, stop it. Only hold meetings when necessary and keep them short and structured. If an email or Slack message can solve it, don’t waste 30 minutes on a Zoom call discussing it. 9. Promote Work-Life Balance Just because someone is at home doesn’t mean they should be working all the time. Encourage staff to log off at closing time. No one should be answering work emails while trying to enjoy their Amala. 10. Provide IT Support for Smooth Operations Nothing frustrates remote workers more than tech issues. Imagine spending half the day troubleshooting WiFi instead of working. Ensure your team has access to reliable IT support, device maintenance, and cybersecurity measures. This reduces downtime and increases efficiency. Final Thoughts Productivity in remote work isn’t about monitoring who’s online 24/7—it’s about creating an environment where work flows smoothly. With the right systems, clear expectations, and good work culture, your team can stay productive without feeling drained. And if you really want to upgrade your remote work setup, investing in IT support and automation can help eliminate unnecessary stress. But hey, that’s a conversation for another day. 😉 Which of these tips do you find most helpful? Let’s discuss in the comments!

Hidden costs of poos device management you should avoid in 2025

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As we enter 2025, technology continues to be the backbone of professional and personal life. However, poorly managed devices—whether in a corporate IT setup or a family ecosystem—can create unexpected costs beyond dollars and cents. Here’s what you need to watch out for: 1. Productivity Drains For Your Organization: Employees struggling with outdated, slow, or unsecured devices waste hours on what should be seamless tasks, which compounds into significant output losses. For Your Family: When personal devices are cluttered or prone to crashes, simple tasks like online learning or managing household schedules become frustrating hurdles. 2. Security Breaches For Your Organization: Poor device management is a hacker’s playground. Weak updates, unauthorized apps, and untracked devices open doors to data leaks, lawsuits, and reputational damage. For Your Family: Personal photos, financial information, and even smart home systems are at risk if devices lack proper security protocols. 3. Financial Costs For Your Organization: Neglecting preventive maintenance often results in frequent device replacements and inflated IT expenses. For Your Family: Failing to manage warranties, backups, and updates can lead to avoidable expenses like data recovery or new purchases. 4. Emotional Stress For Everyone: Whether it’s an employee struggling to meet deadlines due to tech hiccups or a parent trying to fix a frozen laptop during family movie night, the frustration is real—and unnecessary. 5. Environmental Impact For Organizations and Families alike: Improper device disposal and excessive replacements contribute to e-waste, a pressing global challenge. Solutions for 2025 and Beyond Embrace smarter device management to save time, money, and peace of mind, ensuring your 2025 is smooth and secure, whether you’re running a company, a household, or just your own space.

Technology News Update for The Last Week Of October

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JustUnsecure and Suwebatu AB Launch AfriHackBox at Cybersecurity Summit Africa JustUnsecure, a leading nonprofit organization focused on cybersecurity in Africa, in collaboration with Suwebatu AB, a technology company, has proudly launched AfriHackBox during the Cybersecurity Summit Africa held on October 17, 2024. AfriHackBox is a groundbreaking online ethical hacking platform designed to enhance cybersecurity training and skills development in Africa. The platform provides hands-on, real-world scenarios for individuals to practice their hacking techniques in a safe and controlled environment. By offering practical experience, AfriHackBox aims to empower individuals and organizations to better defend against cyber threats. The launch of AfriHackBox comes at a critical time, as cybercrime continues to rise in Africa. The platform\’s innovative approach offers a valuable solution to address the continent\’s growing cybersecurity challenges. JustUnsecure and Suwebatu AB are committed to fostering a strong cybersecurity culture in Africa. Through initiatives like AfriHackBox, they aim to equip individuals and organizations with the tools and knowledge they need to protect themselves from cyberattacks.   Microsoft Warns of Growing Cyber Threats: Customers Face Over 600 million Attacks Daily Technology giant Microsoft has sounded the alarm on the escalating threat of cyberattacks, revealing that its customers worldwide are facing an astonishing 600 million cyberattacks per day. The company\’s warning underscores the urgent need for businesses and individuals to prioritize cybersecurity measures. Microsoft\’s data highlights the relentless nature of cyber threats, which continue to evolve and become more sophisticated. The increasing frequency and intensity of attacks pose a significant risk to organizations of all sizes, from small businesses to multinational corporations. The company\’s announcement serves as a stark reminder of the importance of robust cybersecurity defenses. By raising awareness of the growing threat landscape, Microsoft aims to encourage businesses and individuals to take proactive steps to protect themselves from cyberattacks. Weekly Tech News Update Nigerian Government Secures $119 Million in Investments for Tech Hubs and MSMEs The Nigerian government has achieved a significant milestone in its efforts to foster innovation and entrepreneurship in the country. The Ministry of Communications and Digital Economy has announced that it has secured approximately $119 million in investments from Gluwa, a digital wallet service, and Ericsson, a leading global technology company.   The funds will be allocated to support the development of tech hubs and micro, small, and medium-sized enterprises (MSMEs) across Nigeria. These investments are expected to create jobs, stimulate economic growth, and promote digital inclusion. The partnership between the Nigerian government and Gluwa and Ericsson is a testament to the growing confidence in Nigeria\’s technology sector. As the country continues to invest in digital infrastructure and innovation, it is poised to become a major player in the global technology landscape.   MTN Nigeria Introduces Paper-Based Biodegradable SIM Cards MTN Nigeria, a leading telecommunications company, has taken a significant step towards environmental sustainability by introducing paper-based biodegradable SIM cards. This move aligns with the company\’s Project Zero initiative, which aims to reduce greenhouse gas emissions and achieve net-zero emissions by 2040. The introduction of paper-based SIM cards is a departure from traditional plastic SIM cards, which can contribute to environmental pollution. By adopting an eco-friendlier alternative, MTN Nigeria is demonstrating its commitment to reducing its environmental footprint. The paper-based SIM cards are made from sustainable materials and are fully biodegradable, ensuring that they decompose naturally without harming the environment. This initiative is part of MTN Nigeria\’s broader efforts to promote sustainability and reduce its carbon footprint. By adopting paper-based SIM cards, MTN Nigeria is setting an example for other companies in the industry. This innovative approach to SIM card production could help reduce the telecommunications sector\’s environmental impact.   Nigeria and Ericsson Partner to Establish 5G Innovation Lab The Nigerian government and Ericsson, a leading global technology company, have signed a Memorandum of Understanding (MoU) to establish a 5G Innovation Lab. This collaboration aims to accelerate Nigeria\’s adoption of 5G technology and drive digital innovation. The 5G Innovation Lab will serve as a platform for research, development, and testing of 5G technologies and applications. It will also provide training and capacity-building opportunities for Nigerian professionals in the telecom sector. The partnership between Nigeria and Ericsson is expected to boost the country\’s digital infrastructure and create new opportunities for economic growth. By investing in 5G technology, Nigeria can improve connectivity, enhance productivity, and attract foreign investment. The establishment of the 5G Innovation Lab is a significant step forward in Nigeria\’s digital transformation journey. It demonstrates the government\’s commitment to harnessing technology to drive development and improve the lives of its citizens.   Meta Unveils Self-Taught Evaluator: A Breakthrough in AI Training Meta, the tech giant behind Facebook, Instagram, and WhatsApp, has made a significant stride in artificial intelligence with the introduction of its new model, the \”Self-Taught Evaluator.\” This innovative tool aims to revolutionize AI training and evaluation by minimizing human intervention. Traditional AI models often require extensive human oversight to train and evaluate their performance. The Self-Taught Evaluator, however, is designed to automate much of this process. By leveraging advanced machine learning techniques, the model can independently assess the quality of AI systems, identifying strengths and weaknesses without relying heavily on human judgment. This breakthrough has several potential benefits. It could significantly speed up the development of new AI applications, as human evaluators can be time-consuming and prone to bias. Additionally, it could lead to more objective and consistent evaluations of AI performance. Meta\’s Self-Taught Evaluator is a testament to the rapid advancements being made in the field of artificial intelligence. As AI continues to evolve, tools like this could play a crucial role in shaping the future of technology.  

Boosting Nigerian Businesses With Process Automation

Blogs, Uncategorized
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Did you know you can transform your workflows with process automation and boost your Nigerian business? No need to start from scratch every time, have things automatically set up. Today, efficiency is everything. Staying ahead of the curve is crucial for businesses, especially in Nigeria, where market demands constantly change. One way to achieve this is through process automation, a powerful tool that can revolutionise how organisations operate by streamlining workflows and increasing overall productivity. What is Process Automation? At its core, process automation involves using technology to perform tasks that would typically require human effort. By automating repetitive and time-consuming tasks, businesses can focus their human resources on more strategic activities, ultimately driving growth and innovation. Imagine a scenario where your business processes, such as invoicing, data entry, or customer service, run smoothly without manual intervention. This is what process automation offers—a seamless, efficient, and error-free way of doing business. How Does Process Automation Work? Process automation leverages software and systems to execute tasks based on predefined rules and logic. For instance, in a retail business, the process of managing inventory can be automated. When stock levels drop below a certain point, the system automatically triggers a reorder process, ensuring that the business never runs out of essential products. This reduces the risk of human error, speeds up operations, and frees up time for staff to focus on more value-added tasks. key Features of Process Automation: Workflow Automation: Automates repetitive tasks, allowing teams to focus on higher-value work. For example, automating invoice processing reduces manual errors and speeds up payment cycles. Integration with Existing Systems: Seamlessly integrates with existing IT infrastructure, enabling smooth data flow across departments. This reduces silos and ensures consistency. Real-time Monitoring and Reporting: Provides real-time insights into operational performance, helping managers make data-driven decisions. For instance, a dashboard can track the status of ongoing projects. Scalability: Automation solutions can scale with the growth of the business, handling increasing workloads without compromising performance. This is crucial for businesses looking to expand their operations. Enhanced Accuracy and Compliance: Ensures that processes are carried out consistently and according to regulatory requirements, reducing the risk of non-compliance and enhancing overall accuracy. Cost Efficiency: By reducing the need for manual intervention, process automation lowers operational costs and improves overall profitability. Customization: Offers the flexibility to tailor processes to specific business needs, ensuring that the automation solution aligns perfectly with the organization’s goals. Process automation, as offered by IT Service Desk Africa\’s DHMS product, is particularly valuable for businesses looking to optimize their workflows, reduce costs, and increase efficiency in today\’s competitive market. Let’s take some examples, shall we? A Nigerian SME’s Journey to Efficiency Consider a small manufacturing company in Lagos that was struggling with the inefficiencies of managing its IT infrastructure. With limited resources, the company was constantly battling hardware failures and system slowdowns, which hampered its ability to meet production deadlines. After implementing ITSA’s DHMS, which included process automation the company saw a significant improvement in its operations. Routine maintenance tasks were automated, and the company’s IT resources were optimized through virtualization, leading to fewer disruptions and more consistent production output. How Can a Wig-making Business Automate Its Process? Maybe you should man your small business and hope one day you will blow? Wrong.  A wig-making business in Nigeria can automate several aspects of its operations to increase efficiency and reduce manual workload, ultimately increasing your revenue, and making you a potential ‘blower’. Here’s how it’s done: Order Management: Automate the process of receiving and processing online orders using an integrated system that tracks inventory, processes payments, and generates invoices automatically. Customer Communication: Implement automated email or WhatsApp systems to update customers on their order status, delivery, or promotional offers. Inventory Management: Use software to track raw materials like wig caps, hair extensions, and styling tools, ensuring timely restocking and preventing over-ordering. Social Media Scheduling: Automate posts on social media platforms, ensuring regular engagement with customers without manual posting every day. Accounting and Payroll: Automate the business’s accounting system to handle expense tracking, payroll, and profit calculations. See? Through process automation, the business can reduce time spent on manual tasks and focus more on creativity, marketing, and customer satisfaction. Improving Efficiency in Customer Service Let\’s consider a Nigerian e-commerce company struggling to keep up with customer inquiries. The manual process of responding to each query was overwhelming the customer service team, leading to delays and dissatisfied customers. By implementing process automation, the company introduced chatbots that could handle frequently asked questions and direct more complex issues to human agents. This not only improved response times but also allowed the customer service team to focus on resolving more critical issues, thereby enhancing overall customer satisfaction. Process Automation in ITSA’s Device Health Management Service (DHMS) At IT Service Desk Africa (ITSA), we understand the importance of process automation, which is why it is a key feature of our Device Health Management Service (DHMS). For corporate clients, schools, and families, DHMS provides comprehensive IT support that includes automated monitoring and maintenance of devices. By automating these processes, we ensure that our clients\’ devices are always in optimal condition, minimizing downtime and reducing the likelihood of unexpected technical issues. For example, in a corporate setting, DHMS can automate the routine checks and updates required to keep company laptops and desktops secure and functioning efficiently. This proactive approach not only saves time but also prevents potential disruptions that could impact productivity. Why Process Automation Matters for Nigerian Businesses In the Nigerian business landscape, where competition is fierce and margins can be tight, process automation offers a way to gain a competitive edge. By automating repetitive tasks, businesses can reduce costs, improve accuracy, and enhance productivity. Moreover, with the integration of virtualization, businesses can make better use of their IT resources. This would in turn lead to further efficiency gains. For businesses looking to stay ahead, embracing technologies like process automation is not just an option—it\’s a necessity. At IT Service Desk Africa,

Coding Champions Emerge At ITSA\’s Hackathon

Blogs, Tech news update, Uncategorized
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ITSA’s hackathon, the first edition of ITSA’s Design and Code Marathon, held at the Federal University of Technology, Owerri (FUTO), was an incredible success. From June 7th to 28th, 2024, the event buzzed with energy and creativity as participants showcased their UI/UX design and coding skills. Event Highlights The event timeline included a registration deadline and project brief day on June 7, 2024, a project submission deadline on June 26, 2024, and concluded with an award ceremony on June 28, 2024. Participants: The marathon featured 9 dynamic teams, each comprising developers and designers. Based on the brief, they aimed to develop a functional software application or tool, to incorporate into Device Health Management Service(DHMS). Teams and Participants: MetricMavens: Chikendu Hillary Samson Chimaraoke MOD: David Nwankwola Otis Odili Modestus Osinachi Spark Squad: Ubadineke Prince George Onari Okonkwo Caleb Bit Alchemists: Chinekezie Ikechukwu Okereke Clement Dominion Nwakama Team Apex: Anyanwu Ozioma Johnpaul Anyanwu Okoye Chibuike Christian Catalyst Devs: Francis Eze Nwafor Blessing Franklin Ikemezie Code Crusaders: Ibeakama Daberechukwu Osini Godsgift Tech Titans: Paul Chinedu Michael John Ahiakwo PixelByte: David Mmadubuike Ihekwoaba Success Celebrating the Winners After rigorous coding sprints and creative design challenges, the winners emerged as follows: 1st Place: Spark Squad 2nd Place: PixelByte 3rd Place: MetricMavens The founder and CEO of IT Service Desk Africa, Mr. Ikechukwu Onwumere, presented the awards. The event included networking opportunities, intense coding sessions, and engaging UI/UX design challenges. Participants had a blast, and the camaraderie among teams was palpable. This event not only highlighted the immense talent at FUTO but also set the stage for many more marathons and hackathons to come. Looking Forward This first edition of ITSA’s Design and Code Marathon has set a high bar for future events. We\’re excited to continue fostering innovation and creativity among students, preparing them for a bright future in tech. Subscribe to DHMS Are you a school owner or responsible for a large number of students? Ensure the safety and security of all your school’s devices with Student DHMS from IT Service Desk Africa. Our comprehensive service protects against cybersecurity threats and ensures smooth, uninterrupted learning by managing device maintenance and security. Invest in Student DHMS to safeguard your institution’s technology infrastructure and provide a safe digital environment for your students. At IT Service Desk Africa, we\’re proud to offer Africa\’s first subscription-based device health management service, designed to keep all your devices running smoothly and securely. Our expert IT solutions cater to corporate organisations, providing comprehensive support, from device management and process automation to managed IT services, ensuring seamless operations. For families, our Device Health Management Service (DHMS) offers essential features like device security, data protection, and educational resources. With our flexible plans, you can manage and protect your family\’s devices effortlessly, while controlling expenses and ensuring a safe online experience for your kids. Learn more at IT Service Desk Africa and Family DHMS. Click here to subscribe.

Coding Champions Emerge At ITSA\’s Hackathon

Blogs, Tech news update, Uncategorized
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ITSA’s hackathon, the first edition of ITSA’s Design and Code Marathon, held at the Federal University of Technology, Owerri (FUTO), was an incredible success. From June 7th to 28th, 2024, the event buzzed with energy and creativity as participants showcased their UI/UX design and coding skills. Event Highlights The event timeline included a registration deadline and project brief day on June 7, 2024, a project submission deadline on June 26, 2024, and concluded with an award ceremony on June 28, 2024. Participants: The marathon featured 9 dynamic teams, each comprising developers and designers. Based on the brief, they aimed to develop a functional software application or tool, to incorporate into Device Health Management Service(DHMS). Teams and Participants: MetricMavens: Chikendu Hillary Samson Chimaraoke MOD: David Nwankwola Otis Odili Modestus Osinachi Spark Squad: Ubadineke Prince George Onari Okonkwo Caleb Bit Alchemists: Chinekezie Ikechukwu Okereke Clement Dominion Nwakama Team Apex: Anyanwu Ozioma Johnpaul Anyanwu Okoye Chibuike Christian Catalyst Devs: Francis Eze Nwafor Blessing Franklin Ikemezie Code Crusaders: Ibeakama Daberechukwu Osini Godsgift Tech Titans: Paul Chinedu Michael John Ahiakwo PixelByte: David Mmadubuike Ihekwoaba Success Celebrating the Winners After rigorous coding sprints and creative design challenges, the winners emerged as follows: 1st Place: Spark Squad 2nd Place: PixelByte 3rd Place: MetricMavens The founder and CEO of IT Service Desk Africa, Mr. Ikechukwu Onwumere, presented the awards. The event included networking opportunities, intense coding sessions, and engaging UI/UX design challenges. Participants had a blast, and the camaraderie among teams was palpable. This event not only highlighted the immense talent at FUTO but also set the stage for many more marathons and hackathons to come. Looking Forward This first edition of ITSA’s Design and Code Marathon has set a high bar for future events. We\’re excited to continue fostering innovation and creativity among students, preparing them for a bright future in tech. Subscribe to DHMS Are you a school owner or responsible for a large number of students? Ensure the safety and security of all your school’s devices with Student DHMS from IT Service Desk Africa. Our comprehensive service protects against cybersecurity threats and ensures smooth, uninterrupted learning by managing device maintenance and security. Invest in Student DHMS to safeguard your institution’s technology infrastructure and provide a safe digital environment for your students. At IT Service Desk Africa, we\’re proud to offer Africa\’s first subscription-based device health management service, designed to keep all your devices running smoothly and securely. Our expert IT solutions cater to corporate organisations, providing comprehensive support, from device management and process automation to managed IT services, ensuring seamless operations. For families, our Device Health Management Service (DHMS) offers essential features like device security, data protection, and educational resources. With our flexible plans, you can manage and protect your family\’s devices effortlessly, while controlling expenses and ensuring a safe online experience for your kids. Learn more at IT Service Desk Africa and Family DHMS. Click here to subscribe.

Keeping Your Workspace Safe: How Hacking Happens and What to Do About It

Blogs, Uncategorized
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Today, ensuring the safety of your workspace goes beyond locking the office door. Cyber threats are becoming more sophisticated, and hackers are finding new ways to exploit vulnerabilities.  With the average cost of a data breach exceeding $4 million annually, it\’s crucial to understand the evolving tactics of cybercriminals and implement robust security measures to safeguard your digital workspace. Let\’s dive into the importance of safety in the workspace, understand how hacking happens, and most importantly, how to protect your business. Importance of Safety in the Workspace Imagine coming to work one morning to find that your entire system has been compromised. Customer data, financial records, and proprietary information—all in the hands of a hacker.  In May 2024, TechCabal reported that Flutterwave, a major Nigerian payment company, experienced a security breach in April 2024. This incident enabled unknown individuals to divert N11 billion into various bank accounts. Flutterwave detected unusual activities and immediately implemented thorough measures to safeguard its customers. Despite these efforts, the breach highlights ongoing security challenges in financial services. The repercussions of hacking can be catastrophic, from financial losses to a tarnished reputation. Workplace cybersecurity isn\’t just an IT concern; it\’s a business imperative. The Hacking Playbook: How Hacking Happens in Workspace     1. Phishing Attacks: The Bait and Hook This bait and hook phishing is one of the most common and effective ways hackers gain access to a company\’s systems. They send deceptive emails that appear legitimate, tricking employees into revealing sensitive information like passwords and bank details. 2. Weak Passwords: An Unlocked Door Like an unlocked door, many breaches occur due to weak or easily guessable passwords. Hackers use automated tools to crack passwords, giving them easy access to your systems. 3. Malware Infections: The Invisible Invader Like a stealthy intruder, malware can infiltrate your network through various means, from infected email attachments to compromised software downloads. Once inside, malware can steal data, monitor activities, and even take control of your systems. 4. Unsecured Networks: An Open Gate Hey, who left the gates open? Using unsecured Wi-Fi networks can expose your company to cyber-attacks. Hackers can easily intercept data transmitted over these networks, gaining access to sensitive information. 5. Insider Threats: The Rogue Element Finally, the Rogue Element. Not all threats come from outside. Disgruntled employees or those with malicious intent can misuse their access to cause significant harm. Protecting Your Workspace   1. Educate Your Team  Awareness is the first line of defence. Conduct regular training sessions to educate employees about the latest phishing techniques and the importance of strong passwords. 2. Implement Strong Password Policies  Encourage the use of complex passwords and change them regularly. Consider using password management tools to generate and store secure passwords. 3. Use Antivirus and Anti-Malware Software  Ensure all devices have updated antivirus and anti-malware software. Regularly scan systems to detect and remove any threats. 4. Secure Your Networks  Use encrypted connections for all communications. Ensure your Wi-Fi networks are secure, and avoid using public Wi-Fi for business activities. 5. Monitor for Insider Threats  Implement access controls and monitor user activities. Ensure that employees only have access to the information they need for their roles. 6. Regularly Update Software  Keep all software and systems updated with the latest security patches to protect against vulnerabilities. The Battle-Tested Solution: IT Service Desk Africa\’s DHMS At IT Service Desk Africa, we understand the critical importance of cybersecurity in the workplace. Our Device Health Management Service(DHMS) provides a comprehensive solution to safeguard your digital environment, ensuring your business runs smoothly without interruptions. We Can Protect Your Data Let’s say Company X, a leading Nigerian e-commerce platform, experienced a security breach in 2023, resulting in the theft of sensitive customer data, which further resulted in the loss of customer trust and revenue. To prevent future breaches and enhance its security posture, Company X engaged IT Service Desk Africa\’s services, which included: – Conducting a comprehensive security audit and risk assessment – Implementing robust firewalls and intrusion detection systems – Enhancing network segmentation and access controls – Deploying advanced threat detection and response tools – Providing regular security monitoring and incident response – Conducting employee security awareness training and phishing simulations Company X significantly improved its security stance by partnering with IT Service Desk Africa, restoring customer confidence, and protecting sensitive data. Conclusion: Securing Your Digital Future Cybersecurity isn\’t just about technology but vigilance, education, and proactive measures. By understanding how hacking happens and implementing robust security practices, you can protect your business from cyber threats. Stay safe, stay secure, and keep your business thriving with ITSA. Secure your business today with IT Service Desk Africa’s DHMS. Visit https://itservicedeskafrica.com/ to learn more and protect your organisation. Sign up for DHMS https://dhms.itservicedeskafrica.com/signup/

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